Privacy Policy | AirAqua

Who we are

This website is operated by AirAqua Pty Ltd (ABN 95 699 973 530), based in Sydney, Australia. In this policy, “we”, “us” and “our” mean AirAqua Pty Ltd.

This policy explains what personal information we collect through this website and when you deal with us, how we use it, and the choices you have. We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect only what we need to respond to you and supply our products.

Details you give us. When you send an enquiry or quote request we collect your name, email address, the product or application you are asking about, any products you add to your enquiry list, and anything you write in your message. If you call or email us, we keep the contact details and notes of the conversation.
Technical information. Like most websites, our website host may record basic technical details when you visit, such as your IP address, browser type, device, the pages you view and the date and time.
Settings saved in your browser. The site remembers your light or dark choice and your enquiry list in your own browser. This stays on your device until you submit an enquiry or clear your browser data. We do not receive it unless you send it to us.

We do not ask for payment card details through this website.

How we use it

To reply to your enquiry, prepare a quote and give technical advice.
To supply products and manage orders, delivery and support.
To keep our website secure and working properly.
To meet our legal, tax and record-keeping obligations.

We do not sell your personal information. We will only send you marketing if you ask for it or have dealt with us before and can easily opt out.

Who we share it with

We share personal information only where it is needed to deal with your enquiry or run our business.

Manufacturers and suppliers. We may pass your enquiry details to the manufacturer of the product you asked about, such as Jash Engineering, Kimberlite, Gaia Carbon or Exposome, only where needed to prepare a quote, confirm specifications or give technical support.
Service providers. We use providers to host this website, handle form submissions and deliver email. They may store or process information outside Australia. We take reasonable steps to make sure they handle it appropriately.
Where the law requires it. We may disclose information to regulators, courts or authorities when required by law.

Cookies and tracking

We do not use advertising cookies on this website. Our website host may use cookies or similar technology that are needed for security and basic operation. If we add visitor analytics in future, we will update this policy first.

You can block or delete cookies and stored site data in your browser settings. The site will still work, but it will forget your theme choice and your enquiry list.

Security and how long we keep it

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of sending information over the internet is completely secure, so please do not include sensitive information in your message.

We keep enquiry and customer records for as long as we need them to deal with you and meet our legal obligations. After that we delete or de-identify them.

Your rights: access, correction and removal

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where the law allows. Call us on +61 434 397 890 or send a message through the contact form, and mention that it is a privacy request. We may need to confirm who you are first, and we will reply within a reasonable time.

Complaints

If you are unhappy with how we have handled your personal information, tell us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last changed.

Privacy policy.